Sales & Variable OPS
How to Get Your BDC Agents On-Board with a Digital Voice Assistant
By Tiffany Peeler, VP of Sales & Operations, Proactive Dealer Solutions Enlisting a Digital Voice Assistant (DVA) to handle routine inbound service questions and appointment requests is a no-brainer for BDC managers and service advisors. Who doesn’t want...
The Right Way to Do Service Drive Appraisals
By Darren Militscher, Senior Strategic Growth Manager, DealerSocket Pre-owned inventory is scarce, yet dealerships have a natural advantage when it comes to acquisition, due to the dozens of vehicles going in and out of their service department every day. Most dealers...
Kylie Price Named Vice President, Post-Purchase Sales at APCO Holdings
Announcement from APCO Holdings APCO Holdings, LLC, a leading provider and administrator of automotive F&I products and home to the EasyCare, GWC Warranty and MemberCare brands, has named Kylie Price as Vice President, Post-Purchase Sales. In her new position,...
Why Voice Technology Is the Next Big Thing for Your Service Department
By Lawson Owen, Founder & CEO, Proactive Dealer Solutions Are you interested in success or committed to it? It’s likely we think we’re committed, but as the saying goes “actions speak louder than words.” I’m thinking specifically about the fact that the majority...
Why Google Ads Are a Great Investment for a Car Dealership
By Ben Stewart, PPC Analyst, SmartSites Choosing advertising is difficult. In a car dealership, one of the most challenging parts of the numerous decisions for a general manager, owner, or internet director (I was one and we go by many titles!) is knowing where to...
360Converge Releases Free Texting Solution to Help Dealerships Communicate COVID Health & Safety Updates Quickly with Staff and Partners
Announcement from 360Converge 360Converge, the leading provider of workflow automation through text and email in automotive, announced they are offering their platform for dealership staff and partners free of charge. The complimentary service is meant as a stop gap...
Applied Concepts Officially Rolls Out New Sales and Performance Training Programs for Auto Dealerships
Announcement from Applied Concepts Company brings “modern retailing” approach to dealerships, launches e-learning platform and adds human resources, multichannel communication and cybersecurity tracks Applied Concepts, the largest auto dealership sales and performance...
How to Leverage Your OEM Action List
By JoAnn Bedenbaugh, Sales Director, Volie Connected cars are generating new lists of prospects: customers whose cars are telling them they need a service. You’ve likely received what we’re calling an “OEM Action List” of these customers from your manufacturer. Prompt...
Adding to Your Accessory Lineup to Capture the EV Rugged Vehicle Market
By Michael Boehm, General Manager, Juice Americas Get ready for the next generation of EVs: medium-to-heavy EVs built for challenging terrain and geared toward drivers who want to be able to bring EVs into their off-road recreational worlds as well. The upcoming 2022...
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