Sales & Variable OPS
AI Can Transform the Customer Experience for Car Buyers, But Not on its Own
With the advent of digital dealer brands like Carvana and CarMax, as well as expanded options for online purchases through traditional dealers, more consumers are opting to research, buy, and finance vehicles online. In fact, according to Consumer Affairs, only 3...
Customers Interested in Embedded Insurance Opportunities
More than one-third of customers are interested in purchasing insurance directly through auto dealers according to J.D. Power’s U.S. Insurance Shopping Study. This concept is known as embedded insurance and particularly attracts Generations Y and Z with 47 percent...
U.S Electric Vehicle Adoption is Slow, but Often Permanent: McKinsey
Consumer sentiment on electrical vehicles (EV) in the United States is not as red hot as it was a few years ago, but it’s still quietly improving. 29 percent of consumers said their next vehicle purchase will be an EV, a five percent increase from last year, according...
U.S. House Votes to Stop California 2035 Gas-Powered Vehicle Ban
The U.S House of Representatives voted Thursday to block California’s plan to end sales of gasoline-powered vehicles by 2035. The vote was 246-to-164 in favor of revoking the waiver granted to California by the U.S. Environmental Protection Agency under former...
Be Seen, Be Remembered, Be the First Choice: Strategies for Increasing Brand Awareness
Brand awareness is the backbone of a dealership’s success. When customers recognize and trust your brand, they are more likely to visit your showroom, engage with your offers, and choose you over competitors. A well-established brand doesn’t just blend in with the...
Used Vehicle Prices on the Rise in April
Wholesale used vehicle prices saw a significant increase throughout the first half of April. According to Cox Automotive’s Manheim Used Vehicle Value Index, the mid-month value hit 207.1, representing a 4.3 percent increase compared to April 2024. On a...
April New-Vehicle Sales Projected to Set Records: J.D. Power
According to a joint forecast from J.D. Power and GlobalData, consumers are projected to spend a record setting $55.8 billion on new vehicles in April. Total new-vehicle sales are projected to exceed 1.5 million, a 10.5 percent increase from last year. “April results...
AI and Emotional Intelligence: The Future of Talent Assessment in Automotive Retail
You’ve seen it before: a new hire walks onto the dealership floor brimming with confidence. On paper, they're a sure-fire winner. But within weeks, sometimes days, the cracks appear. Customers leave feeling misunderstood, your sales teams are flustered by...
Auto Loan Delinquency on the Rise Across the U.S.
Auto delinquency rates increased by as much as 8.7 percent between Q3 2024 and Q4 2024 according to a recent study by WalletHub. Delinquency was on the rise throughout the U.S with all 50 states seeing an increase in the quarter. Delinquent payments on auto loans can...
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