Sales & Variable OPS
The Metaverse and What it Could Mean for Your Dealership in the Future
By Natesh Muthalan, Lead Consultant, Infosys The traditional way of purchasing a vehicle has changed significantly with the evolution of the Internet, where research and buying decisions happen before the customer even reaches the dealership. The pandemic shifted...
Is the Road to the Sale Dead?
By Sean Reyes, Chief Marketing Officer, Recall Masters For decades, dealerships have followed a specific formula when dealing with car shoppers. Why? Because, for the most part, it worked and led to not only a sale but a transaction that would ultimately result in...
Should We Say Goodbye to F&I for the Sake of Customer Experience?
By Arnold Tijerina, Director of Business Development, Dealer World In this day of shrinking front-end margins on vehicles, you have dealers increasingly battling it out at auction for used car acquisitions and customers demanding a more streamlined buying process....
Good-Bye, Mr. Sales Manager
By Tom Kline, Lead Consultant & Founder, Better Vantage Point This is a real letter of a real dispute from a real customer who was really upset. The content is real. (The content inside the parenthesis is not.) “Good Day, Mr. Sales Manager (Who every car dealer...
5 Practices of Successful Sales Managers Today
By Dan Dulik, Director, Product Marketing, CDK Global/Elead As a dealership Sales Manager, your role is to build, cultivate, and manage your team. But how do your responsibilities change when there’s virtually no new inventory on the ground and your sales team may...
The BDC Agent Play Plan That Works
By JoAnn Bedenbaugh, Sales Director, Volie Working in a call center (and yes, an in-house dealership BDC is a call center on a smaller scale) is very boring and very stressful. There should be an extra financial reward for agents who work hard, make appointments, and...
IAA Interact™️ Wins Gold at the Insurance Times Awards 2021
Announcement from IAA, Inc. Industry’s most comprehensive merchandising platform wins for excellence in technology IAA, Inc. (NYSE: IAA), a leading global digital marketplace connecting vehicle buyers and sellers, announces that its innovative merchandising platform,...
Work Truck Demand Rises Creating Significant Opportunity for Dealers
Announcement from Work Truck Solutions Comvoy National Truck Locator Celebrates Two Year Anniversary Celebrating the two-year mark since its launch, Comvoy.com continues to experience significant increases in many areas, validating the market need for work-ready...
How to Create New Dealership Profit Centers Through Your Service Valet Program
By Anthony Monteiro, Chief Operating Officer, DRAIVER It’s easy to say, “You should focus on delivering a knock-out customer experience in service.” Every dealer aspires to do exactly that, because we know a great experience can translate into greater loyalty, new...
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