Sales & Variable OPS
Are Overflow Service Calls Killing Your Bottom Line?
By Jason Beckett, COO, Proactive Dealer Solutions Inbound service calls are low-funnel opportunities that must be handled properly. Many dealers believe ringing phones are answered by their in-house team. During busy times and after-hours, they believe a few calls are...
How to Win Local Search for Service
By George Nenni, Founder, Generations Digital Let’s face it, for most consumers today, Google Search has become the yellow pages. Nearly every time these consumers are searching for a plumber, a haircut, or a source for brake repairs, they are turning to Google. For...
Emotional Intelligence: A Good Dealership Habit to Pick Up
By Tom Kline, Lead Consultant and Founder, Better Vantage Point “The purpose of habit is to remove that action from self-negotiation. You no longer expend energy deciding whether to do it. You just do it.”-Kevin Kelly, 68 Bits of Unsolicited Advice You may have never...
3 Strategies to Increase Service Retention
By Beth Walter, Senior Product Manager, Solera We are a phone-addicted society. People are constantly looking at their phones at work, at home, and while out with friends and family. So, why do so many dealerships rely solely on direct mail and email for their service...
CallRevu and DriveCentric forge Strategic Partnership
Announcement from CallRevu Unity is Power and Together We Deliver More – More Data, More Insights, More Value CallRevu, an industry leader in automotive call monitoring and analytics, has forged a Strategic Partnership with DriveCentric, a leader in customer...
Market Scan Debuts Its mScope OEM Analytics Solution at NADA 2022
Announcement from Market Scan Market Scan is poised to continue its extraordinary growth through the introduction of the Industry’s first and only Analytics Solution that empowers OEMs to design precise and targeted incentive and rebate programs – in REAL-TIME Market...
Know Your Batting Average: The Performance Metrics Most Critical to Your Success
By Susan Gaytan, Director of Training & Engagement, Alan Ram’s Proactive Training Solutions What is your batting average on the sales floor? Do you know which performance metrics are most critical to your success as an automotive sales professional today? In this...
Circle the Wagons! Carvana Buys Used Car Factory
By Larry Bruce, CEO, PowerSportsX In history, the term “Circle the Wagons” referred mainly to settlers traveling from the East Coast to the West Coast. At that point in time, that route was in constant danger from attack from the indigenous people of the United...
Dealer-FX Named Certified Vendor for Audi of America’s Technician Video Walk-Around Preferred Provider Program
Announcement from Dealer-FX New program improves customer satisfaction and service retention by delivering a robust digital after-sales experience. Dealer-FX, the automotive industry’s leading end-to-end software service solution for automotive retailers and OEMs,...
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