Volie, the leading provider of Automotive BDC Software, announces it has partnered with FordDirect, a joint venture between Ford dealers, Lincoln retailers and Ford Motor Company, to join the e-commerce platform for dealer solutions called The Shop.

The Shop is a curated online shopping experience designed for dealers to meet the challenges of operating in the evolving retail automotive business landscape beyond the products and services that FordDirect already provides to dealers. The Shop, powered by FordDirect, provides dealers with access to vetted vendors, like Volie, that include pre-negotiated prices for products and services that dealerships need.

Volie’s high-demand automotive BDC software is now available to Ford dealers and Lincoln retailers that have signed on to take advantage of The Shop’s array of options.

With Volie, Ford dealers and Lincoln retailers can now do the following:

• Enjoy access to real-time metrics to manage the most expensive part of the BDC – their agents.
• Grow business through outbound calls.
• Eliminate manual work.

The key components of the software include:

• The Communication Manager. This utilizes Volie’s smart dialer, which erases the downtime between calls and significantly increases the agent’s productivity and efficiency.
• The Campaign Manager. This prioritizes communications of each customer based on campaign priority and customer history—no more manual lists.
• The Data Manager. This is the foundation of excellent customer communication. Managing the dealer’s data means better contact rates to convert their leads.

“We’re thrilled to be among the pioneering companies joining The Shop. Our commitment is resolute; we’ll dedicate ourselves to empowering Ford Dealers’ BDCs, facilitating seamless communication with their customers, and fostering business growth. Together, we’re poised to drive success in this dynamic partnership,” said Scott Davis, Volie President and co-founder.

FordDirect recognizes that dealerships face an increasing demand for day-to-day resources, including meeting customer expectations, complying with regulations, managing employees, updating technology, and planning sales events. The Shop is designed to create more efficiencies and cost savings so that dealerships can focus on core activities.

“Volie will now help Ford Dealers and Lincoln Retailers spend more time doing what they do best while also supporting FordDirect’s mission as a trusted partner and resource to find the best vendors in the market for all of their needs,” explained Dean Stoneley, FordDirect CEO.