DriveCentric is the Automotive Software Your Dealership is Missing. Your CRM sucks, and it’s about time someone said it. Gone are the days when CRM was a mere data vault gathering digital dust. The landscape of yesteryear’s Customer Relationship Management was, let’s face it, stagnant and unimpressive. It was a silent bystander in the whirlwind of technological evolution. Enter DriveCentric. We’re not just steering away from the past; we’re hitting the nitro boost toward a future where CRM moves into Customer Experience Management.
In Today’s Digital World: Experience Matters Most
In this digital age, consumers have an endless amount of information at their fingertips. The internet takes them from one virtual showroom to another, with options overflowing. So what makes them choose one dealership over another? Your dealership has to stand out by offering a superior experience that’s fast and accurate. If your CRM isn’t starting the conversation, trust us, someone else’s is.
More Than Just a Tool, It’s Your Digital Playbook
Let’s talk engagement – the genuine, personal kind. The sort that feels as casual as texting a friend, yet as professional as a tailored suit. DriveCentric’s answer is an engagement platform that sits right where the action is, in the CRM. A universe where every tool a salesperson needs orbits around them, right in the palm of their hand, thanks to DriveCentric’s blazing 4.5-star mobile app. Sales teams aren’t just using the CRM; they’re living in it.
“They make it so simple and they can do it all on their phones.” “It’s in our people’s hands, and when you can make it that easy they’ll use it.” – Patrick Abad | GM, Beaver Toyota of Cumming
Managers: Not Just Spectators, But Game-Changers
And managers? You’re no longer watching the game from the bleachers. With DriveCentric, you’re right on the field. Every conversation, every deal, every interaction is available live. No more post-game analysis. This is real-time coaching. Instead of fixing the play, you’re crafting a championship-worthy game plan.
“The biggest part is the ability to communicate immediately. The desk manager can sit with the salesperson in the moment and do a little bit of coaching. They can do a little of one-on-one and help them engage with that customer in a more effective way.” -Matthew Casebeer | Partner, Capitol Auto Group
Automation: Your Secret Weapon
In the realm of customer experience, automation is the unsung MVP. DriveCentric leverages automation as a powerhouse. While it manages the repetitive and ensures swift responses — answering every lead within 2 minutes — it also paves the way for your team to bring the authentic, genuine interactions to the forefront. Customers are so captivated by its precision and relatability that they often ask for our virtual assistant by name. With DriveCentric’s automation, no lead is left behind; we’re always on the ball, ensuring ongoing engagement even through extended follow-ups. Think of automation as a 24/7/365 assistant for every team member, and a dedicated customer experience specialist for your customers.
“With a little bit of editing and giving it that personal touch, we’re really able to save time on long answers on questions that the AI just a better job, which alleviates my team to really go and create better videos, make better quality responses and give time and attention to the tasks and opportunities that really matter.” -Erikka Tiffani | General Manager, Walser Hyundai
Summing Up the Innovation
This isn’t a mere upgrade; it’s an uprising. DriveCentric is heralding a movement, pulling the automotive CRM world from the shadows of legacy systems into the limelight of innovation and genuine customer connection. This isn’t the future; this is now. And it’s powered by DriveCentric. Welcome aboard. This is just the beginning.
“DriveCentric is not a tool… It changes the game. It’s a culture-changer!” -Andrew Walser | CEO, Walser Automotive
DriveCentric is a modern engagement platform designed to sell the way people want to buy. They are the first automotive industry software to combine Artificial Intelligence (A.I.), Customer Relationship Management (CRM), and engagement tools into a single platform. See how going #LiveWithDrive is allowing dealerships to win and gain a competitive advantage. www.DriveCentric.com