CarGurus is an exhibitor at the 2024 Digital Dealer Conference and Expo from October 8-10, located at booth 629
CarGurus recently announced the appointments of Mike O’Hanlon as Chief Revenue Officer (CRO), and Jennifer Hanson as Chief People Officer (CPO).
With deep experience driving customer growth and retention strategies for online marketplace and software as a service (SaaS) businesses, O’Hanlon will lead CarGurus’ Sales and Service teams to support growth objectives and priorities to nurture deeper relationships with dealer partners.
“Mike joins CarGurus during an exciting time where our marketplace business has accelerated, global dealer adoption has grown, and we are developing unique data-driven features that provide even more value to our dealer partners,” said Sam Zales, CarGurus President and Chief Operating Officer. “We believe Mike’s experience scaling businesses with a customer-first approach will enable us to continue this momentum, driving our mission forward as the leading platform for dealers and consumers through all stages of the automotive journey.”
O’Hanlon Background
O’Hanlon joins CarGurus with nearly 20 years of senior leadership experience guiding e-commerce and SaaS businesses through rapid growth. Prior to CarGurus he spent six years at ezCater, an online marketplace connecting workplaces with local restaurants and caterers. In his most recent role as Chief Partnership Officer he led relationship development with restaurant partners, expanding the installed base, scaling a high-performing salesforce, and driving adoption of value-add software solutions.
Before this he led supplier relationships, international business expansion, and strategic partnerships at Wayfair, a leading online furniture and homegoods marketplace. During his 12 years with Wayfair he guided the company through significant growth, increasing its supplier base and leading expansion into new categories; launching and managing the company’s European business; and establishing and growing its media solutions business.
Earlier in his career, O’Hanlon was in investment banking for 11 years, and he spent six years as a submarine officer in the U.S. Navy. He earned an M.B.A. from Rensselaer Polytechnic Institute and a Bachelor of Science degree in Nuclear Engineering from the University of Virginia.
“I am energized by the opportunity to join CarGurus during this notable time in the company’s growth as the team builds on its vision of developing a transaction-enabled platform that provides greater transparency and efficiency for both dealers and consumers,” added O’Hanlon. “From the company’s values-driven culture to its commitment to its customers, I find CarGurus’ mission truly inspiring and I look forward to helping drive these goals forward.”
Hanson Appointment
With more than 20 years of experience in human resources (HR), employee benefits, and law, Hanson will lead CarGurus’ People and Talent team in their work advancing organizational strategies, talent development, and engagement to drive business performance and continued innovation.
“CarGurus employees play a key role in our mission to deliver an exceptional customer experience, and I believe Jennifer’s expertise is well-aligned to build on our position as an employer of choice that attracts and inspires top talent who drive this mission forward,” said Jason Trevisan, CarGurus Chief Executive Officer. “Her proven expertise fostering workplace engagement and culture in support of a business’ success will be invaluable as we continue our innovation and growth.”
Hanson’s diverse experience spans technology, healthcare, and financial services, where she was known as an innovator with a passion for human centered design. In her most recent role she was Chief HR Officer at Accolade, a rapidly growing national healthcare technology company. At Accolade, she evolved the HR function to cultivate a high-performing team and implement cross-functional initiatives that helped address the most critical talent acquisition and retention priorities.
Prior to this, she spent over 15 years with Fidelity Investments. While there, Hanson leveraged her legal background and healthcare knowledge to launch and lead an early-stage Medicare start-up born out of the company’s innovation incubator. She also led the employee benefits function and built the employee experience function with a focus on developing the culture, innovative benefits, and day-to-day experiences that helped establish the company as a destination for top talent.
Hanson started her career as an in-house healthcare attorney focused on employee benefits, compensation, contracting, and compliance. She received her Juris Doctor degree from Northeastern University’s School of Law.
“CarGurus has set a high standard with its award-winning workplace culture and its position as a leading online automotive platform, creating a strong foundation to expand on this success,” added Hanson. “I look forward to helping scale a world-class culture through strategic initiatives that fuel business success and enable teams to drive growth and innovation, cementing CarGurus as the top choice for consumers, dealers, and employees.
