CallRevu proudly announces the addition of Jim Menard, the new Vice President of Client Services – bringing his 20+ years of experience focused on customer success in the automotive and software industries.
BALTIMORE (PRWEB) AUGUST 20, 2020
CallRevu, the industry leader in automotive Conversation Intelligence featuring call data, tracking and advanced machine monitoring powered by artificial intelligence (AI) to help Dealers Connect, Communicate and Close deals, is pleased to announce that Jim Menard has joined as the new Vice President of Client Services. Menard will be focus on strengthening CallRevu’s relationships with dealers, supporting customer growth and elevating CallRevu’s brand across the automotive ecosystem.
“I am excited to join CallRevu, where I can apply my passion for helping dealers achieve greater success – helping them simplify the customer experience while strengthening their conversations with customers – CallRevu is a cornerstone in helping dealers achieve their goals,” said Jim Menard, Vice President of Client Services.
Menard has been working in the automotive industry for 23 years, having served as Senior Vice President of Sales, Service and Support for TrueCar and in other senior leadership roles at AutoTrader, vAuto and Search Optics. Menard brings proven experiences that result in better organizational effectiveness, employee retention and satisfaction along with higher sales, greater market penetration, and enhanced customer experience.
Menard comes to CallRevu from Dominion Dealer Solutions where he was the Vice President of Client Success, Operations and OEM Relationships where he focused on dealer and OEM relationships across the company’s software and digital marketing platforms. Jim is also a frequent keynote speaker for influential automotive groups, such as the National Automobile Dealers Association [NADA], National Independent Automobile Dealers Association [NIADA], and National Alliance of Buy Here, Pay Here Dealers [NABD].
“We are excited to have Jim on-board, and help us take our customer engagement to the next level — Jim knows the industry and has proven experience leading a Customer Services team to deliver unparalleled value and service. Jim is Bold, Innovative and champions Partnership – all are core values to CallRevu and made Jim an obvious choice,” said Anthony Giagnacovo, CEO of CallRevu.
CallRevu, founded in 2008, helps thousands of automotive dealers in the U.S. cultivate the customers that make it into the showroom after having a great experience on the phone. CallRevu has monitored over 110 million calls and by providing local and toll-free numbers to place on all ads, we track, listen, summarize, alert, and report on dealership’s phone calls to monitor call performance. With the robust data we collect, we coach on how to enhance the caller’s experience and improve the bottom line of dealerships. Visit http://www.callrevu.com.