Richardson, TX – October 6, 2025, Traver Connect, a leading provider of performance-driven training and development solutions for automotive dealerships, is excited to announce its next Experience Matters™ event will take place November 12-13, 2025, at Traver Connect’s Corporate Office and Executive Learning Center in Richardson, Texas.
The first Experience Matters™ event was such a success that Traver Connect will now host it quarterly for clients. Experience Matters™ provides automotive dealer executives with the practical strategies they need to grow service revenue and improve customer retention. The November event is specifically designed for Dealer Principals, GMs, Fixed Ops Directors, and Service Managers responsible for customer retention strategy.
The event focuses on what it takes to lead a successful service BDC in today’s evolving retail environment. Attendees will leave with a clear plan, vital metrics, and the frameworks that typically aren’t learned through trial and error.
Featured Topics Include:
- Charting a Profitable Course: 5 Questions Every Dealership Must Answer First
- The Phones: 5 Profit Pillars in 2025
- Service BDC Economics: The Vital Metrics
- Retention Campaigns: Maximizing Opportunities
- 12 Questions for Long-Term Associate Retention
The agenda spans a day and a half, with travel recommended for the afternoon or evening of Tuesday, November 11. Main sessions will be held on Wednesday, November 12, from 9:00 AM to 4:00 PM, followed by a Texas-style dining experience and surprise entertainment. Final sessions will conclude by 11:30 AM on Thursday, November 13, allowing attendees to schedule afternoon departures.
“This event is the result of two decades of learning and solutions. It’s designed for Dealers, GMs, FODs and Service Directors who want a proven blueprint for service BDC success,” said John Traver, Founder & CEO of Traver Connect. “Most dealerships start with the ‘what is our plan?’ question, but they lack a clear path forward. This event gives them that clarity, the right metrics, and the opportunity to learn and collaborate with peers.”
Valued at $1,295, the Experience Matters™ event is being offered free when registered through the link below. Space is limited, so early registration is strongly encouraged. To secure your place, please complete the registration form at https://traverconnect.com/blog/experience-matters-2025.
About Traver Connect
Traver Connect offers a complete suite of solutions to help automotive dealerships maximize their Sales and Service Business Development Centers (BDCs). Founded by industry pioneer John Traver, the company provides innovative, tailored approaches to convert customer leads into sales and drive year-over-year profits. Traver Connect is driven by its mission that “Experience Matters,” offering support to enhance dealership performance such as virtual BDC services, outbound campaigns, and comprehensive training programs. With cutting-edge technology and personalized service, Traver Connect helps dealerships adapt to changing consumer preferences, offering solutions such as their Retention Moves™ concierge service. Whether clients need a fully managed system, a hybrid model, or a DIY approach, Traver Connect delivers programs to meet individual dealership needs, ultimately helping to boost confidence, performance, and profitability. For more information, visit traverconnect.com.