Numa, an AI platform for dealership customer operations, has unveiled its new Voice AI-powered Smart Inbox, a tool designed to revolutionize how dealerships handle customer communications. By integrating voice AI with a shared, context-rich inbox, Numa aims to solve a persistent challenge in automotive retail: disconnected communication channels that lead to missed opportunities and frustrated customers.
Unlike traditional voice AI products, Numa’s solution connects Voice AI Agents directly into a shared workflow. This helps aggregate customer history, prior messages, service updates, and internal notes, allowing the AI to understand the full context of every interaction. The system can then intelligently route tasks, assign follow-ups, and seamlessly loop in human team members at the exact moment they are needed.
“A phone-only AI solution is incomplete,” said Tasso Roumeliotis, CEO and Co-Founder of Numa. “Dealerships don’t just need calls answered, they need context, coordination, and accountability across service advisors, BDC, and parts. Numa’s Smart Inbox makes Voice AI actually useful inside the dealership.”
Built to Enhance Dealership Operations
The platform is built to empower dealership teams by providing visibility and coordination. It is able to understand the full customer story—including text threads, repair order (RO) details, and appointment history—to understand why a customer is reaching out. It also flags emotional cues, detecting hot cases, to alert managers immediately when a situation requires a sensitive human touch. This real-time manager visibility allows leaders to monitor responsiveness and sentiment, intervening before the customer experience takes a dive.
“With Numa, we can effortlessly categorize conversations into different groups such as escalations, needs a reply, status updates, and more, streamlining my ability to navigate through conversations,” said Sherry Thomas, HR and Shared Services Director at New Century Autos. “As a manager, I no longer need to delve into the entirety of a conversation to understand the nature of a complaint or customer inquiry. A quick scan through the auto-labeled conversation and reading the AI-generated summary provides me with a concise overview of the call. It’s a significant time saver and simplifies the coaching process for my team.”
Mobile Ready
An extra component of the launch is Numa’s mobile capabilities. The full-featured app extends the Smart Inbox to staff smartphones, allowing the entire team to manage conversations from the service lane or shop floor. This mobility is designed to eliminate the bottleneck that often occurs when staff are away from their desks.
With the new Smart Inbox, Numa promises 100% call coverage, faster response times, and reduced stress for service departments. The platform is already used by over 1,000 dealerships and integrated with major automakers like Stellantis, GM, and BMW. They hope this next step will allow them to continue to push the boundaries of how AI can drive efficiency and satisfaction in the automotive retail sector.
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