Managing Talent, from Shop Owner.
Are you working on your business or in it? This is a question that I challenge every automotive service center owner and manager to seriously consider. I can’t tell you how many times I’ve gone to a repair shop only to find the manager on duty in the service bays, tools in hand, working on a customer’s car.
All the while, key business processes and customers and vendors and employees are neglected.
Don’t get me wrong, I understand the dynamics of the service center, and I know that sometimes everyone needs to roll up their sleeves and help out. However, the owner or manager should be the very last one to do so.
I will be writing more on this subject along with presenting topics that plague a great many tire and service facility owners and managers – those things that keep them up at night!
While I do not claim to have the “silver bullet” that magically makes every concern disappear, I do promise to provide the forum by which concerns can be vetted. The goal is to share “best practices” for creating a strong, yet flexible infrastructure that makes our industry stronger one facility at a time.