In the high-stakes environment of automotive fixed operations, time is money—and often, it’s the invisible minutes lost in the service lane that cost dealerships the most. EyeQ Monitoring, an AI-powered remote video monitoring provider, is aiming to make those invisible minutes visible with the launch of its new automated cycle time offering. Debuted at the 2026 NADA Show in Las Vegas, this proprietary solution leverages advanced camera technology to provide dealerships with objective, real-time data on vehicle movement, transforming standard security footage into a powerful business intelligence tool.
The new offering addresses a longstanding blind spot for service directors: the inability to accurately track true “key-to-key” cycle times without manual input. By utilizing advanced video analytics and license plate recognition, EyeQ’s system tracks vehicles from the moment of arrival through to service completion. Crucially, the technology is designed to function effectively even in challenging conditions, such as low-light environments or during high-traffic peak hours, ensuring data integrity when it matters most.
“This is about giving dealers visibility to any operational inefficiencies that they haven’t been able to see clearly before,” said Markus Scott, CEO of EyeQ Monitoring. “When you have access to footage that shows where time is lost, you can improve efficiency, serve customers better and make smarter decisions every day. That’s the future of intelligence-led auto dealership operations.”
Turning Video into Actionable Intelligence
The platform creates a centralized dashboard that offers a top-down view of service flow, allowing managers to drill down into specific bottlenecks. One of the standout features is the ability to set customized service time thresholds. If a vehicle approaches or exceeds these pre-set limits, the system triggers real-time alerts. This allows service teams to intervene proactively, reallocating staff or resources to address delays before they impact the customer experience.
Furthermore, the solution includes real-time location tracking, enabling faster vehicle retrieval. This feature directly supports valet productivity and accelerates customer delivery times—key factors in boosting Customer Service Index (CSI) scores.
Expanding Beyond Security
The launch is part of EyeQ’s strategic expansion within the automotive sector. Already supporting six out of the top ten U.S. dealership groups, the company is moving beyond traditional loss prevention to become a holistic partner in operational efficiency. This automated cycle time tool is the first component of a larger, forthcoming business intelligence suite designed specifically for auto dealers.
By treating video monitoring not just as a security measure but as a source of operational data, EyeQ is enabling dealers to uncover hidden efficiencies. In an industry where fixed operations absorption is critical to overall profitability, the ability to shave minutes off service cycles and improve technician and valet utilization can have a significant impact on the bottom line.
As dealerships face increasing pressure to optimize every square foot of their facility and every minute of their staff’s time, tools that offer “truth in data” are becoming essential. EyeQ’s new offering promises to replace guesswork with granular, AI-verified insights.
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