You will learn to measure and correct the top 10 profit leaks in your phone process.We will bring focus on the importance of the phone mechanics in the automotive market as our call count increases, and the market brings demands of better processes. There exists a true opportunity for differentiation for those of us that respond to these demands by creating a “caller’s journey” that exceeds the outcry for improvement. Chip King is sharing his expertise with you.
What will you learn and what action items will you take back to the dealership?
1. Learn about the biggest profit leaks in your phone system.
2. Learn what the most successful dealers have put in place to fix these profit leaks.
3. Learn what impact your service caller’s journey is having on your sales retention and vice versa.
4. Learn if you can improve your appointments set, show, and buy…before you require focus on phone skill training
Chip King, owner of CallRevu, LLC, spent his career in automotive retailing from 1977 to 2008. Holding every position in variable operations, including general manager and dealer principal, King has had a special focus on the “customer experience” throughout. CallRevu was born in 2006 to manage the age-old and biggest profit leak in the retail business – the phone. CallRevu has since grown to a staff of over 250, and serves dealerships across the U.S.
A 13th Digital Dealer® Conference & Exposition Featured Speaker: Chip King presents: Your Phones and your Financial Statement – Defining the Relationship: Learn to measure and correct the top 10 profit leaks in your phone process.
We’re building out the agenda, selecting speakers and topics for more than 100 sessions that are laser-focused on all things digital.
The Digital Dealer Conference & Exposition is the premier educational conference and expo dedicated to Internet and technology solutions for automotive professionals. Digital Dealer events deliver the largest array of speakers, peer to peer opportunities, and exhibit hall offerings – all carefully designed to impart cutting edge business strategies. With an audience of the industry’s most progressive dealers and managers and the most innovative conference format, Digital Dealer provides the ultimate learning and networking environment. For more information, visit: www.DigitalDealerConference.com
