Dealer OPS & Leadership
When it Comes to Technicians, Dealerships May Need a Bigger Boat
In my last blog, Technicians are the Key to Dealerships’ Future, I discussed how the race to acquire technicians may just be outweighed by the difficult task of retaining the ones dealerships already employ. Of course, as consumers keep their vehicles longer and the...
Anatomy of a Phishing Attack
Do you believe your dealership is safe from phishing attacks? Here are two actual incidents that occurred at dealerships as a result of successful phishing attacks. One day a salesperson at a Ford dealership received an email. The subject line read: RE: 2015 Ford...
Digital Darwinism: What Dealers Can do to Market at the Speed of Life
When I look around the industry, I see a disconnect between how shoppers and dealerships leverage technology in the car buying process. Technology continues to disrupt everything we once knew and counted on. It’s reinventing how everything is bought and sold. It’s...
The 5 P’s for Business Success
Generally, in good markets, any dealership inefficiencies or complacencies may be obscured by the overall positive performance of the operation. As markets weaken, and business becomes more difficult, there is a far greater need and tendency to reexamine the...
BLACK BOOK USED VEHICLE RETENTION INDEX DECLINES FOR THIRD STRAIGHT MONTH
Late Start to the Spring Selling Season Perhaps Pulling Down the Index Early in 2019 LAWRENCEVILLE, GA (March 6, 2019) – Black Book, a division of Hearst that provides industry-leading used vehicle valuation and residual value forecast solutions, released its Used...
Cox Automotive to Bring New Ride-Sharing Option to Thousands of Dealerships
Lyft to be integrated into Cox Automotive’s Xtime Fixed Ops software platform ATLANTA, March 5, 2019 – Today, Cox Automotive announced plans to integrate Lyft’s ride-sharing service with Cox Automotive’s Xtime, the leading integrated software platform for retail...
Depreciation Trend Steady
Welcome to this week's edition of Black Book Market Insights, with in-depth analysis of used car and truck valuation trends and insights straight from the auction lanes. Click here to download the full report. This week’s Market Insights Report looks at the latest...
WheelsAuto Selects SaleSleeve® Vehicle Compliance Displays
SMITHFIELD, VA – March 5, 2019 -- SaleSleeve™, a weatherproof document display company, announced today that Wheels Automotive Dealer Supplies has added SaleSleeve’s patented products, to its newest online catalog, available early April. SaleSleeve is a unique,...
truPayments, LLC Joins CDK Global Partner Program
Dealers with CDK websites now have access to tru Shop-by-Payment™ Cincinnati, March 5, 2019 – truPayments, LLC., a financial technology company, today announced that it has become a participant in the CDK Global Partner Program. As a member of one of the largest...
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