Dealer OPS & Leadership
How Humanizing Your Dealership Wins More Car Buyers
Technology has transformed how dealerships operate, making everything faster, smarter, and more automated. But in the pursuit of efficiency, it’s easy to overlook one important truth: behind every click, form submission, or online inquiry is a real person, not just a...
Reynolds and Reynolds Partnership Enhances Volkswagen Employee Service Experience
A collaboration between Reynolds and Reynolds, Volkswagen Group of America, and LaFontaine Automotive Group has introduced a new approach to vehicle service, combining cutting-edge kiosk technology with mobile service capabilities. This initiative, launched at...
Fragmented Technology Systems Frustrate Auto Dealers, Leading to Lost Time and Revenue
Today’s auto dealers face a myriad of frustrations, challenges, and obstacles, particularly tied to lengthy transaction times for car shoppers. The efficiency of these transactions is paramount, especially in light of current tariffs that pose a significant threat to...
Dealership Profitability Stable, Even as Buy/Sell Numbers Hit 10 Year Low: Haig
The automotive retail industry entered 2025 at a crossroads. The first quarter of the year did little to clear up that uncertainty. This year’s Q1 Haig Report showcases a market filled with optimism yet balances it with challenges emerging from tariffs and other...
From Margins to Mobility: Why Auto Dealers Must Rethink Fleet Service for the Connected and Electric Age
U.S. auto retailers have had a longstanding relationship with local commercial and business fleet customers, especially in the servicing of vehicles in the fleet. Rapidly changing updates to connected vehicle data is offering an opportunity for retailers to further...
Used Hybrid and EV Prices are Rising Fast
The used car market is experiencing a wave of fluctuations and they’re not only restricted to internal combustion powertrains. After two years of consistent price declines, hybrids and electric vehicles (EVs) have seen surging prices in May, increasing by an average...
Recall Volume Remains Elevated as Voluntary Notices Create New Risks
Automotive recalls continue to be a critical issue affecting road safety and consumer trust. Over 28 million passenger vehicles, light trucks, and vans were affected by recalls in 2024, with 505 campaigns labeled as “high-risk,” according to Recall Masters’ 2024...
Winning the Trade-In Game: Strategies for Today’s Dealerships
A great trade-in experience doesn’t just close a deal — it opens the door to long-term loyalty and valuable referrals. It’s a key moment that shapes how customers perceive your dealership during the transaction. When the process is fair, transparent, and efficient, it...
Goodyear’s SightLine Technology Joins SDVerse, Expanding Software-Defined Vehicle Offerings
Goodyear is making the leap into the software-defined vehicle (SDV) space with its SightLine tire intelligence software. The tire company revealed its partnership with SDVerse™, a leading business-to-business marketplace for vehicle software solutions, where it will...
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