Dealer OPS & Leadership
Auto/Mate Wraps Up User Summit in Nashville, TN
Albany, N.Y. – November 4, 2019 –Auto/Mate’s 2019 User Summit was the largest one yet, with nearly 300 total attendees. The three-day event in Nashville, TN offered Auto/Mate’s customers a variety of educational workshops, presentations and training sessions....
A Key Piece to a Winning Organization
T.Con Establishes Its First International Presence
Plattling-based T.CON GmbH & Co. KG has established a sales location in Austin, Texas. In founding its first international branch, the SAP consultancy has reached a key milestone towards further internationalization of its business. T.CON is already active in 35...
Scott Maybee Named President of NextGear Capital
Maybee joined Cox Automotive in 2017 as general manager of Manheim Northstar Minnesota. Maybee, a Nissan North America veteran, brings 10 years of automotive finance experience to his new role at NextGear Capital. NextGear Capital is the industry’s leading finance...
One Way to Stand Out When Following Up with Customers
Mike Correra shares a way that dealerships can stand out to their customers on special occasions.
Why Dealers Should Pay Attention to All Service Profit Centers
What’s Your Post-Warranty Service Retention Strategy?
By Scot Eisenfelder, CEO, Affinitiv The most critical defection point for a dealership’s customers is during the transition from warranty to post-warranty. As the cost of vehicle ownership inherently increases, owners begin to price shop—or even worse, just assume the...
Interview with Jane Millman of Riverhead Chrysler Dodge Jeep Ram
Riverhead Chrysler Dodge Jeep Ram is a family-owned and operated business on Long Island, New York, started by Tony Strollo, Jr. in 1976. Two of his children, TJ Strollo and Jane Millman, joined the family business about 20 years ago. The dealership is enjoying rapid...
Tatton Manning: A True Patriot!
By Charlie Polston, Automotive Customer Retention & Profitability Consultant, BG Products Inc. Tatton Manning of Patriot Auto bought the group’s first dealership in 2014 – today they own five. He turned 40 last month! Manning is the epitome of entrepreneurship,...
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