Dealer OPS & Leadership
EV Owner Satisfaction Improves But Uncertainties Create Challenges
After a decline in overall satisfaction in 2024, owners of both premium and mass market battery electric vehicles (EVs) are expressing a change of sentiment this year, according to the J.D. Power 2025 U.S. Electric Vehicle Experience (EVX) Ownership Study. Among the...
Auto Dealers Expanding Mobile Service in 2025: Curbee
Looking to meet consumers’ expectations for convenience and improve dealership profits, U.S. auto dealers are primed to add mobile service in a big way in 2025, according to Curbee officials. Mobile service boosts customer loyalty to a dealership’s fixed ops,...
Driving the Future: How AI Is Transforming Auto Dealerships
Imagine a world where every customer walks into your dealership feeling understood and valued before they even speak to a salesperson. That world is closer than you think, thanks to the rise of artificial intelligence in the automotive industry. From intense...
Cox Dealer Sentiment Index Improved, But Warning Signs Remain
While the first Cox Automotive Dealer Sentiment Index (CADSI) of 2025 showed a slight improvement in the first quarter compared to the fourth quarter of 2024, the survey was conducted before President Donald Trump’s tariff plan was announced. The U.S. automobile...
The Missing Ingredient With Today’s Digital Deal Jackets
Today's leading auto retailers widely recognize the significance of digital deal jackets in their operations. These comprehensive electronic records have transformed legacy dealership processes, covering all aspects of vehicle sales. However, just utilizing a digital...
Deadline Approaching for DDCE2025 Speaker Proposals
Call for proposals for the upcoming Digital Dealer Conference & Expo (October 14-15, 2025, Las Vegas) are now open! The deadline to submit a proposal #DDCE2025 is April 1, 2025. Accepted speakers will be notified on April 21, 2025. Please follow this link to...
Mastering the Pendulum Swing: Navigating Dealership Leadership Overreach with Precision
In today’s rapidly evolving automotive retail landscape, the interplay between outstanding service and effective sales is more critical than ever. At the heart of this evolution lies strong leadership—a commitment to leadership development, a resilient culture, and...
Auto Industry Improves Response to Website Customers
Pied Piper’s 2025 PSI Internet Lead Effectiveness (ILE) Auto Industry Study, which measured responsiveness to internet sales leads coming through dealership websites, found the overall auto industry average performance increased three points to 65, the highest average...
How COVID-19 Created a Lasting Supply Chain Void in the Automotive Industry
The COVID-19 pandemic caused one of the most significant disruptions to the global automotive supply chain in modern history. While the immediate effects—factory shutdowns, raw material shortages, and shipping delays—were widely reported, an ongoing consequence has...
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