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Conference & Expo: September 22-23, 2026
DealerPoint: April 22-24, 2026

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Dealer OPS & Leadership

CDK GLOBAL to Create Chief Operating Officer Role

HOFFMAN ESTATES, Ill. – June 15, 2020 – CDK Global, Inc. (Nasdaq: CDK), a leading retail automotive technology company, today announced  Its intention to create a chief operating officer (COO) role to better align functions and improve the overall effectiveness of the...

Move Over Customer Experience, Customer Care Is In

Move Over Customer Experience, Customer Care Is In

By Dhruv Mehta, Digital Marketing Professional, Acquire To win business in your local market today, your dealership must cultivate customer care as a brand differentiator. According to Gartner, customer experience is usually approached by brands in two ways: The first...

IAA Announces Five Branch Relocations and Expansions

Represents a Threefold Total Capacity Increase across Key U.S. Markets WESTCHESTER, IL – June 11, 2020 – IAA, Inc. (NYSE: IAA), a leading global digital marketplace connecting vehicle buyers and sellers, today announced branch relocations and expansions in five key...

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