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Conference & Expo: September 22-23, 2026
DealerPoint: April 22-24, 2026

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Dealer OPS & Leadership

Used vs. New Sales Trends Week of July 4

Background: New-car inventory at the beginning of June was down by a third, compared to the same time last year, according to research from Edmunds.com. At the same time, June auto sales climbed about 3.3% from May, although they are down by 30% compared to a year...

5 Tips to Train and Retain Your Sales Staff

5 Tips to Train and Retain Your Sales Staff

By Bill Wittenmyer, VP of Sales, Layered Apps & Competitive Accounts, CDK Global How well do you retain sales staff? According to Automotive News, the annual turnover rate average for salespeople in our business is 67%. That is an alarming statistic when you...

Customer Experience: Your Competitive Advantage

Customer Experience: Your Competitive Advantage

By Steve Southin, Co-CEO, PAVE COVID-19 has reformed and redefined the customer experience (CX), requiring dealers to think beyond short-term fixes to plan for the future - a new normal with increased consumer interest in digital retailing options, according to the...

Looking to Build Better Customer Relationships?

Looking to Build Better Customer Relationships?

By Steve Southin, Co-CEO, PAVE Customers are becoming incredibly sophisticated, elusive, and empowered since the latest digital retail wave. As a result, the dynamics of the relationship between brands and customers is evolving. But even in this new digital era of...

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