Dealer OPS & Leadership
Understanding Inbound Call Data and How Service Can Capitalize on Missed Opportunities
Missed opportunities in calls make it through to service departments daily. Similarly, there are missed opportunities in the calls that fail to get answered. However, there are steps you can take to...
Transparency in the Car Buying Process
By Sean Toussi, CEO & Co-Founder, Glo3D.com The key to any strong relationship is based on trust and being open with one another, this seems to be overlooked in the automotive industry. Car buyers don't get as much transparency in their buying process as they do...
What is the Difference Between Training & Development?
By Jeremiah Shelton, VP of Training and Development, APCO Holdings Every company that works with F&I departments claims to be a training & development company but, what does that mean? In any industry you have good and bad performers but, how do you figure out...
Weld County Garage Sees a 96% Reduction in Non-RIM Obsolete Inventory Using PartsEdge
Announcement from PartsEdge PartsEdge, the industry’s leading parts inventory and management service provider, announced Weld County Garage Buick GMC reported a 96% reduction in non-RIM obsolete inventory using their parts management service in 2022. In addition, they...
Meta’s Framework to Up-Level Your Dealership Marketing Strategy
In the early 90s, static banner ads launched on the Internet were considered groundbreaking. Today, ads can have rich videos that quickly evolve into interactive...
FTC Rule Changes Place Compliance in Spotlight
The passing of the Federal Trade Commission's (FTC) proposed “Motor Vehicle Dealers Trade Regulation Rule” is imminent. Yet, many auto dealerships still need to...
4 Techniques to Fine-Tune Your Dealership Digital Retailing Process
As many as 52% of dealers report their dealerships are “highly virtual or completely virtual.” But how much preparation does the typical dealership put into...
Will Your Dealership Estate Plan of Equal Backfire?
Will your dealership estate plan of equal backfire? It probably feels good to tell your kids you are treating everyone equally. No one can say, “Mom and Dad loved my sibling more than...
Why Car Subscriptions Are Creating a Reputation Problem for Manufacturers
By Joe Fuca, CEO, Reputation When it was reported that BMW was charging a subscription fee for heated seats, the automotive industry took notice. Major notice. And it wasn’t all positive, either, as this sample reaction illustrates: Welcome to a new path for...
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