Dealer OPS & Leadership
The Shifting Sands of the Auto Buyer Journey
Key Takeaways Evolving Buyer Behavior: Insights from the 2026 Urban Science Harris Poll reveal shifting buyer habits, including a greater emphasis on convenience and digital-first interactions during the purchasing process. Dealer Confidence is High: Even as the...
Inside the Live AI Car Shopping Demo That Tested 100 Dealerships Right in Front of the Industry
During my opening keynote at AutoIndustry.AI 2026, I "mystery shopped" 100 car dealers with AI agents... in a room full of car dealers. On Tuesday, Paul J Daly and Kyle Mountsier kicked off the first-ever Auto Industry AI Summit. As the keynote speaker, I didn’t want...
myKaarma Launches Partner Portal to Power Open Integration Ecosystem for Dealers and OEMs
This new platform eliminates integration barriers, giving developers and partners the power to instantly deploy next-generation tools that redefine speed, reliability, and the entire fixed ops experience.
The Rise of the Informed Buyer: Why Knowledgeable Customers Are Opting Out of Negotiation
For a long time, the car-buying experience revolved around negotiation. It shaped how deals were structured and how salespeople were trained, while also influencing how customers prepared for the experience. Many buyers walked in expecting a process that would take...
New-Vehicle Prices Moderate as Sales Slow: KBB
Key Takeaways New-vehicle prices remained high but showed signs of moderation: The average transaction price reached $49,461 in April, up 1.8% year over year, which is still elevated but below the historical average pace of price growth. SUVs and trucks continued to...
Smart Dealers Are Realizing They Can Have Better Compliance Without the Customer Friction
Here is the tension every dealer principal, GM, and F&I director is navigating right now: customers expect a near-frictionless buying experience, while federal regulators are demanding forensic-level documentation behind every deal. With the FTC's Safeguards Rule...
Phyron Brings Personal Video into the Heart of Lead Response
New in-app tool, now being used by Stellantis &You UK and Perrys, helps dealers respond to enquiries with branded, one-to-one video messages
You’re Running Ads with AI. You’re Also Probably Wasting Half Your Budget.
Why the strategy-execution gap is quietly draining your ad spend, and what to do about it.
CARFAX: Nearly 7 Million Vehicles Have Unfixed Backup Camera Recalls
New CARFAX data underscores growing risk as camera-related recall alerts spike
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