Dealer OPS & Leadership
Credit Unions Can Help Dealers Win the Middle Market
The auto market is splitting. On one side, affluent buyers continue to purchase vehicles despite higher prices and interest rates. On the other hand, moderate-income consumers are facing mounting affordability challenges, tighter credit access, and fewer viable...
UVeye and CARFAX Launch Integration to Improve Vehicle Appraisals and Damage Detection for Dealerships
Integration adds service history and recall visibility into service lane for faster, more accurate appraisals and damage assessment decisions across hundreds of dealerships
Fixed Ops is the Opportunity Dealers Can’t Afford to Miss
For a long time, fixed ops was treated like the back half of the dealership. That mindset does not work anymore. If you look at what is happening in the market right now, fixed ops is one of the biggest opportunities dealers have to drive profitability, retain...
US Auto Marketing Leaders Say AI is Cutting Workload Pressure, Not Jobs
More than half say AI time savings are improving employee wellbeing or reducing workload
The Hidden Cost of No-Shows (and How Better Pre-Visit Communication Fixes It)
Dealerships don’t have a “simple” no-show problem. Operationally, they have a frustrating continuity problem. A customer could book a service visit online, ask one follow-up question in chat, then call the store to confirm timing. From the customer’s POV, that’s a...
Auto Finance Digital Adoption Trends Reflect a Market Navigating Operational Pressure
The first quarter of 2026 continued to reflect a challenging operating environment for auto lenders and their dealer partners. New vehicle sales declined during the quarter as affordability pressures remained, loan terms continued to rise, and lenders managed...
CARFAX: ‘Park Outside’ Recalls Jump Nearly 50% Due to New Fire Risk to More than 3.2 Million Vehicles Nationwide
More than 1 million Stellantis vehicles recalled for fire risk
The Automotive Industry Rebirth: Why 2026 Will Define the Next Generation of Dealerships
The automotive industry is entering one of the most important turning points in modern retail history. Over the last several years, dealerships experienced dramatic highs and rapid changes that permanently reshaped the business. During the COVID era, inventory...
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