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Conference & Expo: September 22-23, 2026
DealerPoint: April 5-7, 2027

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Dealer OPS & Leadership

F&I Modernization Needs a Stronger Data Foundation

F&I Modernization Needs a Stronger Data Foundation

When it comes to customer facing dealership technology, innovation has moved fast. New tools such as digital retailing, online credit applications, remote trade-in, and e-contracting have fundamentally changed the car buying experience. Today, a customer can shop,...

The Next Loyalty Windfall for Dealers? Gen Z

Gen Z may be early in their ownership journey, but the service experiences they have today are already shaping where they’ll return tomorrow—both for service and their next vehicle. As this generation moves more fully into ownership, expectations set outside the...

Dealership M&A Up Big in Q1 2026 as Profits Normalize: Haig Report

Dealership M&A Up Big in Q1 2026 as Profits Normalize: Haig Report

Key Takeaways Private buyers commanded 96% of Q1 2026 dealership acquisitions amid a 54% increase in multi-store transactions. Average publicly owned dealership profits declined 16% year-over-year to $824,000 but remain 109% above pre-pandemic levels. Finance and...

Why Your Manual Fraud Analysts May Be Looking at the Wrong Things

According to a recent industry survey, nearly three-quarters of financial institutions still manually check a significant portion of their income documents for fraud, with many reviewing up to half of all submissions by hand. Given the emergence of powerful AI models...

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