Dealer OPS & Leadership
Inside the Live AI Car Shopping Demo That Tested 100 Dealerships Right in Front of the Industry
During my opening keynote at AutoIndustry.AI 2026, I "mystery shopped" 100 car dealers with AI agents... in a room full of car dealers. On Tuesday, Paul J Daly and Kyle Mountsier kicked off the first-ever Auto Industry AI Summit. As the keynote speaker, I didn’t want...
myKaarma Launches Partner Portal to Power Open Integration Ecosystem for Dealers and OEMs
This new platform eliminates integration barriers, giving developers and partners the power to instantly deploy next-generation tools that redefine speed, reliability, and the entire fixed ops experience.
The Rise of the Informed Buyer: Why Knowledgeable Customers Are Opting Out of Negotiation
For a long time, the car-buying experience revolved around negotiation. It shaped how deals were structured and how salespeople were trained, while also influencing how customers prepared for the experience. Many buyers walked in expecting a process that would take...
New-Vehicle Prices Moderate as Sales Slow: KBB
Key Takeaways New-vehicle prices remained high but showed signs of moderation: The average transaction price reached $49,461 in April, up 1.8% year over year, which is still elevated but below the historical average pace of price growth. SUVs and trucks continued to...
Smart Dealers Are Realizing They Can Have Better Compliance Without the Customer Friction
Here is the tension every dealer principal, GM, and F&I director is navigating right now: customers expect a near-frictionless buying experience, while federal regulators are demanding forensic-level documentation behind every deal. With the FTC's Safeguards Rule...
Phyron Brings Personal Video into the Heart of Lead Response
New in-app tool, now being used by Stellantis &You UK and Perrys, helps dealers respond to enquiries with branded, one-to-one video messages
You’re Running Ads with AI. You’re Also Probably Wasting Half Your Budget.
Why the strategy-execution gap is quietly draining your ad spend, and what to do about it.
CARFAX: Nearly 7 Million Vehicles Have Unfixed Backup Camera Recalls
New CARFAX data underscores growing risk as camera-related recall alerts spike
Why Dealers Can’t Afford to Wait for Off-Lease Relief
Auto dealers are living with the hangover from a decision millions of consumers made during the pandemic: they simply did not lease cars. When showrooms closed and supply evaporated, leasing rates fell sharply. That shortfall in originations from 2020 through 2022...
Join us for Digital Dealer Las Vegas 2021