Dealer OPS & Leadership
The Three Windows of Protection: Why Buyers Hesitate
A customer says: “I need to think about it.” You’ve answered the questions. You’ve shown the vehicle. The payment works. The trade makes sense. The conversation felt good. But something still feels unresolved. Most salespeople assume the customer needs more...
Many Of Today’s Auto Dealers & Lenders Are Still Operating on Tech Platforms That Are Severely Outdated
Auto dealers and lenders built on tech platforms architected decades ago are confronting a growing set of pressures: aging infrastructure that resists modern tooling, calculation logic that may no longer reflect current compliance requirements, and a workforce of...
CARFAX: Which Vehicles are the Most Reliable?
CARFAX Names Top 3 Reliability Rankings for Cars, SUVs, and Trucks
Responsible AI at the Dealership: Why “Human First” Isn’t a Limitation — It’s the Point
There's a version of AI that replaces the human on the other end of a phone call. A bot that fully answers, qualifies, schedules, and closes, all without a single person involved. The technology exists. The pitch sounds efficient. And for automotive dealers under...
The First Five Minutes
The crucial time where dealership sales are won or lost.
AVILOO’s Brett Lippel to Host Session at #DDCE2026
Brett Lippel, CEO North America at AVILOO Inc. will be hosting an insightful session at Digital Dealer Conference & Expo 2026! The 20-minute talk is titled “Answer the Battery Question BEFORE it is Asked!” and will take place at 11:10 AM on September 22 at the...
Beyond Automation: How AI Is Reshaping the Automotive Digital Retail Experience
Artificial intelligence is dominating conversations across the automotive industry. Every week, a new AI-powered chatbot, sales assistant, or automation tool promises to transform how dealerships sell vehicles and engage customers. While the excitement is justified,...
Leadership Alignment is the Real Engine Behind Automation Success
Walk into any dealership today, and you’ll hear the same themes: pressure on margins, rising compliance demands, customers expecting faster turnaround, and teams stretched thin. Automation and AI are now part of the conversation in almost every boardroom. Yet the real...
Kelley Blue Book Report: New-Vehicle Prices Trend Higher in July as Incentives Decline and Sales Pace Slows
ATLANTA, August 11, 2026 – New-vehicle prices increased in July to $49,855, the highest level of 2026, according to new data from Kelley Blue Book, a Cox Automotive brand. The average transaction price (ATP) was higher year over year by 1.9% but remained below the...
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