Dealer OPS & Leadership
FTC Warning Letters: The Escalating Risk Around Dealer Pricing
Pricing has always been a friction point in auto retail. What’s changed recently is the cost of getting it wrong. With the FTC’s hardened stance and consumers expecting full transparency, pricing is no longer just a customer experience issue. It’s a potential legal...
The Day Ford Recognized That Agentic AI is a Coworker
And Why Every Industry Built on Phones, Forms, and Follow Ups Should Be Paying Attention
Recalls Were Up in 2025, but So Were Completed Repairs: State of Recalls
Key Takeaways: Automotive recall analysis indicates that 447 NHTSA-mandated and 223 voluntary campaigns affected over 28 million vehicles in 2025. Software defect recalls remain the top safety concern with 119 campaigns impacting 8.19 million vehicles. High completion...
Coleman Automotive Group Acquires McGrath Nissan in Elgin, Illinois
Performance Brokerage Services, North America’s highest volume dealership brokerage firm, is pleased to announce the sale of McGrath Nissan in Elgin, Illinois from Scott McGrath to Kyle Coleman & Coleman Automotive Group. Established in 1990, McGrath Nissan became...
The Compliance Confidence Crisis: What the Numbers Tell Us About an Emerging Challenge for Lenders
Something significant has shifted in the lending compliance landscape and the data is finally backing up what many practitioners have felt for years. A recent nationwide survey of hundreds of financial services and automotive lending professionals, conducted in March...
Impel Adds Personalized AI Avatar Video Generation Capabilities
Capturing and maintaining consumer attention in automotive retail requires swift, highly personalized communication. Dealerships understand that customized responses yield better outcomes, but executing them consistently is a challenge. Impel has announced a novel...
Jackson Kia in Cocoa, Fla., Sold to Jenkins Auto Group
The Presidio Group exclusively advised Jackson Automotive Group on the sale
New Analysis Finds Modernized Loan Payoff Workflows Can Deliver Over $1 Million in Annual Value for Auto Dealers
Findings show streamlined loan payoff and lien release workflows can reduce operating friction, improve capital efficiency, and accelerate vehicle turn times
Data Has a Shelf Life
The moment campaign data becomes available; its value starts decaying. Not because the numbers change, but because the window for action closes.
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