Dealer OPS & Leadership
Is Your Chatbot Helping You Manage Risk Effectively?
It has been widely documented that AI is changing the face of lending, but now new details are emerging of just how vast and far-reaching this evolution is. Today, there are specific steps AI is taking in the overall risk management and customer experience aspects of...
New-Vehicle Sales Began to Cool Off in May
The new vehicle market is beginning to normalize in May following a surge in tariff-driven purchases earlier this year. According to J.D. Power and GlobalData, total new-vehicle sales, including retail and fleet transactions, are projected at 1,489,800 units, which is...
How Humanizing Your Dealership Wins More Car Buyers
Technology has transformed how dealerships operate, making everything faster, smarter, and more automated. But in the pursuit of efficiency, it’s easy to overlook one important truth: behind every click, form submission, or online inquiry is a real person, not just a...
Trump Doubles Steel and Aluminum Tariffs to 50%: Tariff Tracker
President Donald Trump's 25% tariff on all cars imported to the United States has sent ripples through the global automotive industry. Officially implemented on April 3, this policy is already reshaping manufacturing decisions and trade strategies. Everything seems to...
Reynolds and Reynolds Partnership Enhances Volkswagen Employee Service Experience
A collaboration between Reynolds and Reynolds, Volkswagen Group of America, and LaFontaine Automotive Group has introduced a new approach to vehicle service, combining cutting-edge kiosk technology with mobile service capabilities. This initiative, launched at...
Fragmented Technology Systems Frustrate Auto Dealers, Leading to Lost Time and Revenue
Today’s auto dealers face a myriad of frustrations, challenges, and obstacles, particularly tied to lengthy transaction times for car shoppers. The efficiency of these transactions is paramount, especially in light of current tariffs that pose a significant threat to...
Dealership Profitability Stable, Even as Buy/Sell Numbers Hit 10 Year Low: Haig
The automotive retail industry entered 2025 at a crossroads. The first quarter of the year did little to clear up that uncertainty. This year’s Q1 Haig Report showcases a market filled with optimism yet balances it with challenges emerging from tariffs and other...
From Margins to Mobility: Why Auto Dealers Must Rethink Fleet Service for the Connected and Electric Age
U.S. auto retailers have had a longstanding relationship with local commercial and business fleet customers, especially in the servicing of vehicles in the fleet. Rapidly changing updates to connected vehicle data is offering an opportunity for retailers to further...
Used Hybrid and EV Prices are Rising Fast
The used car market is experiencing a wave of fluctuations and they’re not only restricted to internal combustion powertrains. After two years of consistent price declines, hybrids and electric vehicles (EVs) have seen surging prices in May, increasing by an average...
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