Dealer OPS & Leadership
Stop Merchandising Like It’s 2015. Your VDP Is Now Your Showroom
There is a question I have started asking dealers more often: How long does it take a car to go from arriving at your dealership to becoming truly sellable online? The answer is more important than it sounds. Dealers today pay close attention to how long a vehicle...
Year-End Volume Is When Title Fraud Slips Through
The title problem that ties up your inventory in January can start with a shortcut on December 30. Here's a scenario most stores will recognize. It's 4 p.m. Eleven deliveries are on the board. A trade came in that morning, but the name on its title doesn't match the...
Your Ads Aren’t Broken — Your Follow-Up Is
5 Automations to Install Before Spending Another Dollar on Google Ads
Innovation Creates Potential. Execution Creates Performance.
The automotive services industry has no shortage of new ideas. The harder challenge is turning those ideas into consistent commercial results. A pilot, product launch or signed agreement can demonstrate progress, but none of those milestones proves that a business can...
The Right Way to Follow Up with Car Buyers
Dealerships often see follow-up as a necessary part of sales, but they don't always handle it effectively. Often, it becomes a routine series of calls, texts, or “just checking in” messages that do little to move the customer forward. Effective follow-up isn't about...
A New Wave of Trade In Debt Is Heading Toward the Showroom
New vehicle sales have continued to look relatively stable this year. Volume has held close to where it stood 12 months ago, and so far, consumer demand and pricing strategies have remained in check through much of the year. But beneath that steady headline, a more...
Beyond Valuation: What Today’s Dealership Buyers and Sellers Need to Know
The dealership acquisition market continues to offer compelling opportunities, particularly for strong franchises with consistent performance and loyal customer bases. Toyota and Lexus remain among the brands that generate significant buyer interest, reflecting the...
The Era of the 24/7 Dealership Is Here. Here’s How to Step Into It.
Ask a dealership how many leads it generated last month, and someone can usually give you a number. Ask how many of those customers moved from first contact to a showroom visit, and the answer often gets less precise. That is the gap worth looking at. Dealers have...
The 2026 Social Media Guide for Car Dealerships
Nearly every dealership has a social media presence in 2026, yet many still struggle to turn that presence into meaningful results. Posting more vehicles and promotions is not necessarily the answer. What matters is creating content that earns attention, builds trust,...
Join us for Digital Dealer Las Vegas 2021