Dealer OPS & Leadership
Digital Dealer Spotlight: Interview with Lauren Donalson, CEO of PureCars
digitaldealer.com recently had the pleasure of interviewing Lauren Donalson, CEO of PureCars. Donalson was promoted to CEO in September from her previous position of President and COO. As COO, Donalson played a pivotal role in strengthening client relationships,...
NJEDA Board Approves New Program to Support EV Infrastructure
Take Charge Program builds upon Authority’s robust clean energy suite of products
Dealership Job Satisfaction is High, Even as Stress About Economic Uncertainly Looms
The automotive retail landscape is no stranger to change. Every year brings some level of the unknown to the dealership, but 2025 has been particularly turbulent. Dealers have had to deal with a shifting economy, ever changing regulations, and inventory challenges,...
Shift Into High Gear: How AI is Streamlining Sales and Service Communications in Automotive Dealerships
With fierce competition in today’s automotive landscape, speed, responsiveness, and trust can make or break a sale. Prospective customers expect seamless interactions, whether they’re calling about a specific model, scheduling service, or negotiating a purchase...
EV Market Trying to Find Its Footing After Incentive Expiration: Edmunds
The electric vehicle market experienced a dramatic shift in October, entering what Edmunds analysts are calling a "reset era." After a record-setting sales surge in September driven by the expiring $7,500 federal tax credit, the market is now adjusting to its new...
Why Uptime Is the Most Critical Metric in Dealership Security
For the first time, the average price of a new car in the U.S. has hit $50,000 according to Kelley Blue Book. For auto dealers, this surge in price can be seen as both a blessing and a curse: while margins may have improved, the soaring value of vehicles has also...
Auto Claims Satisfaction Stagnate Due to High Costs
After what felt like years of insurance rate increases, the state of auto insurance has finally started to normalize. However, consumers are still feeling the financial strain, and it's taking a toll on their entire experience. According to the J.D. Power 2025 U.S....
Low-Budget Marketing Strategies Every Dealership Should Use
For dealerships, spending more on marketing doesn’t always mean selling more—sometimes what you need isn’t a bigger budget, but a sharper approach. This is especially true during slow seasons, when every lead counts and every dollar matters. Smart, low-cost marketing...
Recall Masters Appoints Phil Huff as President to Drive Next Phase of Growth
Laguna Hills, CA, Nov. 4, 2025 – Recall Masters, a leader in automotive recall management and retention solutions, has appointed Phil Huff as President. Huff brings more than two decades of executive leadership experience across high-growth B2B SaaS, private equity,...
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