BETHESDA, Md. — A new video from the non-profit Car Care Council entitled “Auto Service and Repair: What to Expect,” takes the guesswork out of auto service by giving consumers a behind-the-scenes look at the repair shop experience.

“For many consumers, taking their vehicle in for service or repair can cause anxiety and lead them to postpone necessary maintenance and repairs,” said Rich White, executive director, Car Care Council. “Neglecting routine service can cause more expensive repairs later. Our new, candid, no-nonsense video provides tips and advice, and lays out realistic expectations for motorists who need help finding and working with an auto service and repair shop. It is a must-see for everyone who owns or operates a vehicle.”

Created to help car owners become more comfortable with the auto service and repair process, the new video provides a wealth of information and straight talk on such topics as finding the right auto repair facility, what to expect at the shop and what questions to ask. The video also covers the real truth about consumer rights and the manufacturer’s warranty.

“Auto Service and Repair: What to Expect” can be viewed by visiting the Car Care Council’s website at http://www.carcare.org/2012/01/repair-shop-video/.

The Car Care Council is the source of information for the “Be Car Care Aware” consumer education campaign promoting the benefits of regular vehicle care, maintenance and repair to consumers. For a copy of the council’s Car Care Guide or for more information, visit www.carcare.org.