Features like Video-enabled MPI, Self Check-in Kiosk, and Intelligent Scheduling will help dealerships streamline the Consumer Experience and increase CSI and customer pay labor.
Chino Hills, CA – March 22, 2018 – UpdatePromise is pleased to announce the launch of its new Orchestra product suite, an ambitious, multi-platform expansion of its current Consumer Experience Lifecycle Solution, offered through its desktop and mobile unified communications suite.
Orchestra adds forward-thinking technologies to UpdatePromise’s trusted flagship product suite, which features AI-Powered Automated Status Updates, Integrated Mobile Payments, and Verified Customer Reviews that are proven to bolster customer pay labor, increase CSI, and improve customer retention. Orchestra’s most anticipated feature is Video-enabled Multipoint Inspection, an effortless way for technicians to document MPI and use photo and video communication to recommend upsells and build customer trust.
On the scheduling side, Orchestra’s Intelligent Appointments feature lets service advisors intuitively track, schedule, and assign jobs with ease, as well as upsell additional service recommendations from mobile or desktop terminals and improve appointment show rate with “no show” follow-up.
Orchestra’s Self Check-in Kiosk expedites vehicle drop-off during high-volume hours with QR code-enabled check-in, freeing up advisors from redundant interaction and maximizing service labor cost. Tablet-enabled Service Lane Check-in lets writers and technicians review service history and deferred maintenance, perform MPI, and, in select cases, complete payment in one easy location.
“Orchestra is designed to be intuitive, fully customizable, and to provide both dealers and vehicle owners a superlative cross-platform experience that sets a path for rest of the industry to follow,” said Sugato Chattopadhyay, UpdatePromise’s Director of Development
“Our goal has always been to enhance the Consumer Experience and streamline service, and our new products elevate that ambition,” said Curtis Nixon, Chief Executive Officer. “We’re leveraging emerging technology that will help dealerships anticipate consumer needs before they happen.”
About UpdatePromise
UpdatePromise is a leading communication and technology provider to auto insurers, repairers and dealerships throughout North America. Founded in 2009, UpdatePromise has communicated with millions of consumers and services more than 18,000 rooftops throughout the United States.
