ALPHARETTA, GA. – Contact At Once!, the dealer chat leader, today announced the addition of a fully managed chat offering to its family of dealer chat solutions. In contrast to the still-available Dealer Edition packages, in which a software solution is employed to allow automobile dealers to directly answer in-bound chats, the new fully managed chat offering is intended for dealers seeking to outsource the answering of shopper’s chat requests to a trained staff of automotive professionals.
“Until now, dealers wanting to fully outsource their chat leads had to choose between low-cost offshore call centers and deal with issues such as cross-border data privacy laws, or high-priced services, which are incompatible with chat technologies used on the major third party automotive websites,” said Contact At Once! CEO John Hanger. “Now dealers have the best of all worlds – a solution that not only provides fully managed chat on their own website, but also connectivity with the industry’s leading third-party and OEM websites, all at a reasonable price.”
The fully managed chat offering allows dealers to leverage a proven, professional resource to engage online shoppers, freeing sales staff to focus on in-store customers.
“Before using fully managed chat from Contact At Once!, our sales staff was only answering about 60% of our inbound chat leads,” said Chris Forsythe, Internet and BDC Director of David Stanley Chrysler Jeep and Dodge located in Midwest City, Oklahoma. “Now 100% of our chat leads are answered, including those that come in after hours, on weekends and on holidays. Since we outsourced chat to Contact At Once!, we’re getting a lot more leads and a lot more appointments, and we’re selling a lot more cars.” A video of Chris Forsythe’s entire statement can be viewed at: http://www.autodealerchat.com/
As with all Contact At Once! solutions, the fully managed chat offering can be deployed on a dealer’s specific website, but it also can be leveraged on third-party listing sites, such as AutoTrader.com, Cars.com, CarsDirect.com, CarSoup.com, EveryCarListed.com, as well as on Facebook and Craigslist. The fully managed solution will also support the Mobile Text Connect feature, which allows consumers to initiate live chat directly from their Smartphones by scanning QR Codes in advertisements, or by clicking banners or icons placed upon a mobile version of a dealer’s website.
The fully managed chat offering from Contact At Once! is available immediately. For details, please visit AutoDealerChat.com.
About Contact At Once!
Contact At Once! is the leading automotive chat software provider and operator of the industry’s only dealer chat network connecting more than 9,000 auto dealers with the websites car shoppers visit most often. Adding Contact At Once! dealer chat software to a website typically increases a dealership’s sales conversations by at least 25%. Named to the Inc. 500 as one of America’s fastest growing businesses in August of 2011, Contact At Once! is headquartered in Atlanta, Georgia. For more information about the company’s auto dealer chat product, please visit: www.autodealerchat.com.
