CallRevu Vice President of Customer Experience Holly Markel shares the first of three keys to developing your staff to handle the phones properly in...
3 Keys to Developing Employees on the Phone (Part 2)
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Facebook Gets Rid of Reviews and Changes to Recommendations
5 stars, 2 stars, 0 stars. For more than a hundred years, we’ve been ranking businesses with a star ranking system. “It’s a 5-star hotel, we have to...
Keeping Your Physical Store Relevant in a Digital World
Digital retailing: we know it is coming. The point missed by most in our industry, though, is that physical stores and the in-person shopping...
The Impact of Customer Lifetime Value (CLV) on Revenue
Do you know your customers’ lifetime value (CLV)? CLV defines the monetary value of your customer relationship by how much gross profit they have...
Make the Most of Every Lead – in Any Market
The automotive industry has had a pretty good life the past handful of years. The good times can only last for so long. At some point, the market...
New Automotive Service Industry Study Reveals Entry Points to Multibillion-Dollar Opportunity
Cox Automotive Inc. Survey Provides Dealerships New Insight into Consumer Behaviors and Misperceptions REDWOOD CITY, Calif., September 5, 2018 –...
3 Keys to Developing Employees on the Phone (Part 1)
CallRevu Vice President of Customer Experience Holly Markel shares the first of three keys to developing your staff to handle the phones properly in...
5 Tools to Help Leverage Your Content For Larger Impact
Content creation is one of the biggest struggles for business owners in their marketing. For many, the question of “what is content” can be a little...
Lose the Inflatable Gorilla: Leveraging Digital Strategies to Drive Event Traffic
We’ve all been there… Last month was slow and now we need to have a plan to increase traffic! What can we do that’s more time honored in automotive...
Lane Alerts Ensure Manheim Clients Never Miss a Desired Vehicle
Real-time text message alerts give buyers a heads up during busy sale days ATLANTA – Buyers know that getting the right vehicle at the right time is...