HUNTERSVILLE, N.C. — Proactive Dealer Solutions, The BDC Experts (PDS) will launch the industry’s most comprehensive, versatile, and dynamic...
Proactive Dealer Solutions Heads into New Year Launching Biz Dev University
read more
Five Videos Every Service Department Needs
As more dealers turn to fixed ops to grow profits, it's important not to overlook the power of video. Video is a great tool for building customer...
Internet Leads: They’re Not Dead. But They’re Also Not Everything
According to a recent study, 49 percent of car buyers make their first contact with dealerships by walking in. But just because it’s their first...
It Might Be Time to Revisit Service and Body Team Production – Part 3
In the last two columns, we reviewed the service and body team production system’s history and many facets, which over decades evolved into a...
Hard Facts: The Importance of Online Reviews – 5 Tools for Online Reputation Management
This week’s #HardFacts is live from Google HQ in #NYC. Samantha chats with Google team members about what it means to be a #Google Partner. She also gives some strategies
Watch Out, Google Is About to Supercharge Reviews!
These days, reviews are an incredibly important part of the purchase process for all retail businesses. In fact, according to a recent article,...
To Succeed, You Must Make Every Minute Count
It’s a foregone conclusion that to be successful in any particular skill takes time. A lot of time! Doctors must go to college for decades, but that...
Communication Skills Are at the Heart of Everything
Your Team Members Are Either Spectators or Doers Mindless managerial duties and conformity are major traps for mediocre managers and the casualties...
It Might Be Time to Revisit Service & Body Team Production – Part 2
In my last column we reviewed the need for growing our own qualified and quality techs to combat today’s obvious shortage, some of the history of...
Six Reasons Every Dealership Needs a Digital Strategy
Every day it seems there's another threat to automotive. One of the most profound changes for dealership operations in the last 10 years is that...