How to Enhance the Car Buyer Experience Across Every Stage of the Customer Journey with Live Chat

It’s a known fact that not all leads are created equal, and filtering through leads to find out who is ready to buy and who is not is something that every dealer must deal with. However, what if you didn’t have to waste 10 minutes on each one figuring that out? And what if there was a way to quickly identify the car buyers who were ready to buy and build a more loyal customer base at the same time?

In this webinar, you will learn how to leverage live chat to qualify customers quickly, earn their trust early in the purchasing process, and make your dealership the most efficient sales machine in the industry. A little-known fact is, 82% of car buyers are more likely to convert if they’ve chatted with you first.

Key Takeaways:

1. Understand why every message counts and how even short messages improve your chance at converting a car shopper into a car buyer.
2. See how to identify and set your lead objectives and build a practical step-by-step lead nurture process that will delight your car shoppers.
3. Know why a customer who asks for information is a qualified lead and what steps to take to convert them.

Author: Digital Dealer

Digital Dealer exists to help dealers and their managers sell more vehicles more profitably by creating the best live events and media in the industry. Write for Dealer Magazine & digitaldealer.com and share your insight with automotive dealerships across the U.S.!

Digital Dealer