MISSISSAUGA, Ontario — Mercedes-Benz Financial Services Canada captured the highest satisfaction ranking in two of the three major categories of the recently-released J.D. Power and Associates 2012 Canadian Dealer Satisfaction Study (SM).
In the Prime Retail Credit Segment Rankings, Mercedes-Benz Financial Services Canada ranks highest in dealer satisfaction with a score of 958 (out of 1,000) and performs particularly well in the finance provider offerings; application/approval process; and sales representative relationship factors.
In the Retail Leasing Segment Rankings, Mercedes-Benz Financial Services Canada ranks highest in dealer satisfaction with a score of 950 and performs particularly well across all four factors: application/approval process; finance provider offerings; sales representative relationship; and vehicle return process.
“Everybody in our organization shares in this success,” said Stefan Karrenbauer, President and CEO of Mercedes-Benz Financial Services Canada. “Our entire team works very hard day in and day out to deliver the best level of service to our dealers and they should be commended for this great display of teamwork.”
The 2012 Canadian Dealer Financing Satisfaction Study is based on responses from more than 1,450 new-vehicle dealers. The study was conducted in February and March 2012.
About Mercedes-Benz Financial Services Canada
Mercedes-Benz Financial Services Canada supports the sales efforts of Mercedes-Benz passenger cars and Daimler Trucks in Canada by offering premier passenger car and commercial vehicle financial services to retail customers and the dealer network. Those customers in Canada enjoy the benefits of leasing and financing their commercial vehicles from Freightliner, Western Star and Sprinter Vans, via Daimler Truck Financial. Mercedes-Benz Financial Services provides lease and purchase options to customers who choose Mercedes-Benz vehicles, including Sprinter Vans, plus smart vehicles.
Mercedes-Benz Financial Services USA LLC serves as the headquarters for operations in the United States, Canada, Mexico, Argentina and Brazil, and has approximately 1,500 employees. It is a company of the Daimler Financial Services Group, headquartered in Berlin, Germany. Daimler Financial Services, with approximately 6,700 employees globally, is one of the leading financial services organizations worldwide. For more information, go to: www.mbfs.com/corp,
SOURCE Mercedes-Benz Financial Services Canada