Enables digital, time-stamped documentation of the condition of the loaner vehicle when going out and upon return; reduces unnecessary customer disputes/claims; improves customer service
SEATTLE, WA, October 2, 2017—Record360, the leading software for digital asset condition documentation and asset condition management, today announced integration with TSDLOANER, the cloud-based solution used to track and manage loaner vehicles from industry-leader TSD. With Record360, fleet owners using TSDLOANER can upgrade their walkaround process within their loaner departments. Record360 enables both dealer and customer to digitize and time-stamp in real-time the condition of the loaner vehicle at hand-off and upon return. This greatly reduces unnecessary customer damage disputes/claims leading to better overall perceived customer service.
“Loaner vehicles traditionally have been a great way to provide a super-convenient, free service to valued customers when it’s most critical to them. An outstanding way to drive goodwill, the last thing any dealer wants is to have a good deed go punished through unnecessary claims or disputes. That’s a quick way to ruin a relationship. Record360 seamlessly optimizes the process of vehicle condition documentation with better clarity for both customer and dealer,” said Shane Skinner, Record360 CEO.
TSD cloud fleet management software solutions enable dealers to more efficiently manage rental and loaner car fleets. TSDLOANER helps dealers improve CSI, reduce liability, reduce length-of-loan, control cost and expenses, and enables seamless, efficient and personalized customer service and paperwork processing. Moving forward the two companies expect Record360 to also be integrated into its TSDRENTAL solution.
Record360 is as simple to use as shooting a selfie. Users simply walk around the vehicle, using taps on a smart mobile device to capture video, images, highlights and necessary annotations from all angles. Record360 then creates a time-stamped, geo-tagged record stored in the cloud, including proof-of-condition in hand, virtually making disputes at the point-of-return a thing of the past.
About TSD
For more than 30 years, TSD has designed and delivered cutting-edge fleet management software solutions to help our clients manage their rental and loaner car fleets. Our software solutions are used by independent and franchise rental companies, dealerships, auto manufacturers and public auto groups worldwide. With more than 250 years of combined fleet management experience, we are driving the automotive industry. For more information please visit https://tsdweb.com/.
About Record360
Record360 is the leading software for digital asset condition documentation and asset condition management. Used by major companies across the globe, including Audi, Avis Car Rental, BMW, Jaguar, Mercedes-Benz, and NationaLease, Record360 brings greater transparency to condition reporting and helps companies boost their bottom line. Record360 was founded in 2013 and is based in Seattle, Washington. To learn more about the integrated solution including receiving a demo or free trial, call 206-489-3290,email: [email protected], or visit www.record360.com.
