DEALER OPS & LEADERSHIP

Five Ways to Fill Open Positions Faster

Five Ways to Fill Open Positions Faster

By Christina Wofford, Senior Vice President of Marketing & Communications, Digital Air Strike Many dealerships already had a problem recruiting and keeping quality employees, but the Covid-19 pandemic has only exacerbated the issue. The “Great Resignation” also...

Is This a Step in the Right Direction?

Is This a Step in the Right Direction?

By Sean Reyes, Chief Marketing Officer, Recall Masters It is always encouraging to see our government taking steps to ensure the safety of drivers on our roads. And I am fully aware of the hurdles and challenges they face from dealerships to OEMs to consumers, as well...

How to Maximize Your Claims Yield

How to Maximize Your Claims Yield

By Scot Eisenfelder, CEO, APCO Holdings/EasyCare One of the most overlooked metrics in auto dealerships is claims yield. This metric measures the percentage of paid service claims that your dealership gets from vehicle service contracts (VSCs) and other F&I...

Hasta La Vista, Used Cars!

Hasta La Vista, Used Cars!

By Sean Reyes, Chief Marketing Officer, Recall Masters A recent news story published by Reuters shares how Mexico is moving to allow unregistered used cars brought into Mexico illegally to be registered for a whopping $124. According to the article, Baja, California...

DMS Data Archiving: Why It’s Better to Be Safe Than Sorry

DMS Data Archiving: Why It’s Better to Be Safe Than Sorry

By Travis Peterson, Product Owner, One View At a recent presentation I was giving on the DMS exit costs, an attendee claimed my opinion on exiting a DMS was faulty; he explained that if a customer has a long-standing relationship with a DMS, that DMS would have no...

How “Common Language” Can Benefit Your Team

How “Common Language” Can Benefit Your Team

By Tiffany Peeler, VP of Sales & Operations, Proactive Dealer Solutions I’m betting no one gets up in the morning thinking: “Who can I irk today?” Yet, we all do it. We go about our working day annoying or irritating others with our behaviors without even being...

What Does Coaching Really Mean?

What Does Coaching Really Mean?

By Arnold Tijerina, Director of Business Development, Dealer World There are all sorts of coaches and trainers in our industry, but there is a difference between the two. Trainers are brought into an organization to teach a specific set of skills. Maybe the trainer is...

The Case for a Digital Voice Assistant in Your Service Department

The Case for a Digital Voice Assistant in Your Service Department

By Lawson Owen, Founder & CEO, Proactive Dealer Solutions The challenges of hiring and retaining employees continue in our industry. This is backed up by The State of Dealership Staffing report recently released by Cox Automotive. It revealed that 72 percent of...

The Task That Can’t Be a Victim of the Labor Shortage

The Task That Can’t Be a Victim of the Labor Shortage

By Travis Peterson, Product Owner, One View You’re short-staffed. You’re struggling to hire. You’ve got one employee doing the work of two or three. Tasks may be slipping through the cracks. One task that cannot be the victim of today’s labor shortage is proper...

Digital Dealer