DEALER OPS & LEADERSHIP
How Automation Can Help in a Time of Low-Inventory, High-Demand
By Alex Snyder, CEO & Founder, FrikinTech The most demanding market conditions automotive dealers have faced in the last two decades are upon us now. This market is putting dealers' reputations at stake as customers show up excited about the rising values of their...
Understanding Inbound Call Data and How Service Can Capitalize on Missed Opportunities
Missed opportunities in calls make it through to service departments daily. Similarly, there are missed opportunities in the calls that fail to get answered. However, there are steps you can take to...
What is the Difference Between Training & Development?
By Jeremiah Shelton, VP of Training and Development, APCO Holdings Every company that works with F&I departments claims to be a training & development company but, what does that mean? In any industry you have good and bad performers but, how do you figure out...
FTC Rule Changes Place Compliance in Spotlight
The passing of the Federal Trade Commission's (FTC) proposed “Motor Vehicle Dealers Trade Regulation Rule” is imminent. Yet, many auto dealerships still need to...
4 Techniques to Fine-Tune Your Dealership Digital Retailing Process
As many as 52% of dealers report their dealerships are “highly virtual or completely virtual.” But how much preparation does the typical dealership put into...
Will Your Dealership Estate Plan of Equal Backfire?
Will your dealership estate plan of equal backfire? It probably feels good to tell your kids you are treating everyone equally. No one can say, “Mom and Dad loved my sibling more than...
Why Car Subscriptions Are Creating a Reputation Problem for Manufacturers
By Joe Fuca, CEO, Reputation When it was reported that BMW was charging a subscription fee for heated seats, the automotive industry took notice. Major notice. And it wasn’t all positive, either, as this sample reaction illustrates: Welcome to a new path for...
How Changing Economic Trends are Impacting Dealership Operations
By Tim Blochowiak, Vice President of Dealer Sales, Protective Asset Protection The expansion of F&I solutions, protection products and participation programs have been a key part of the overall economic impact for dealerships dating back to pre-pandemic. This...
Dealer Magazine Interview with Ollin A. Dunford II of Nalley Toyota Stonecrest
Ollin A. Dunford II is the Executive General Manager of Nalley Toyota Stonecrest, a part of Asbury Automotive Group, Inc. (NYSE: ABG), one of the largest automotive retailers in the U.S. The Corporate Group had a record year in Net Profit, including a record year in...