DEALER OPS & LEADERSHIP

Push the Pedal Down on Auto Sales With ADKAR Training

Push the Pedal Down on Auto Sales With ADKAR Training

By Tiffany Peeler, VP of Sales and Operations, Proactive Dealer Solutions The chip crisis will abate and your lot will be full of vehicles again. Yet, one can argue that the retail auto sales experience has changed forever. Consumers like completing more of the buying...

If You’re a Hammer, Everything’s a Nail

If You’re a Hammer, Everything’s a Nail

By Tom Kline, Lead Consultant and Founder, Better Vantage Point If you’re a surgeon, you generally fix medical issues through surgery. I’ve seen this several times in my life and it’s not always the best option to resolve a medical issue. So how does this thinking...

A Little Less Talk and a Lot More Action

A Little Less Talk and a Lot More Action

By Sean Reyes, Chief Marketing Officer, Recall Masters Today’s automotive climate is undergoing quite of bit of turmoil. Between chip shortages leading to decreased new car inventory and used car prices skyrocketing for dealers and consumers, dealers still have to...

3 Best Practices for CRM Customization

3 Best Practices for CRM Customization

By Michael Biasco, Senior Product Marketer, Elead/CDK Global The past few years have been a challenge for all industries – I’d argue especially retail automotive. Shuttered showrooms, a boom in digital retailing, a lack of new cars on the ground, and a pivot to...

We All Share Responsibility to Ensure Vehicles are Safe

We All Share Responsibility to Ensure Vehicles are Safe

By Sean Reyes, Chief Marketing Officer, Recall Masters When it comes to vehicle manufacturing, there is an implied responsibility for the safety of the vehicles produced. That’s the exact reason manufacturers issue service bulletins and notices for the smallest of...

Emotional Intelligence: A Good Dealership Habit to Pick Up

Emotional Intelligence: A Good Dealership Habit to Pick Up

By Tom Kline, Lead Consultant and Founder, Better Vantage Point “The purpose of habit is to remove that action from self-negotiation. You no longer expend energy deciding whether to do it. You just do it.”-Kevin Kelly, 68 Bits of Unsolicited Advice You may have never...

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