Numa recently unveiled the first AI agent platform for dealerships, designed to address communication breakdowns with customers and provide full visibility into all service communications within the dealership. The two new AI agents are the Appointment Agent and the Call Intelligence Agent, the first add-on AI agents for the Numa platform.
Numa officials point to a recent report where dealerships can miss up to 216 appointments per month resulting in $1.17 million in missed revenue per year. The company is paving the way for AI agents to scale dealership operations, leading to best-in-class customer experiences and increased service revenues.
“AI agents will change how all enterprises work,” said Tasso Roumeliotis, co-founder and CEO at Numa. “2025 marks a transformative moment for the automotive industry as AI agents become integral to dealership operations.”
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The Numa Appointment Agent not only books appointments for dealership service departments but provides full AI transparency for all calls, even those not booked as appointments. The Appointment Agent is respectful of dealership customers and hands-off to human service advisors and business development center (BDC) teams as needed for the best customer experiences.
With this agent, Numa has introduced the first pay-for-performance AI in automotive where dealers only pay for appointments fully booked by AI.
The Numa Call Intelligence Agent records, transcribes and automatically summarizes inbound and outbound conversations between service advisors and car owners. Beyond helping dealerships with compliance, the Call Intelligence Agent analyzes and scores conversations, providing tips to service advisors and BDC team members to better handle different customer scenarios. The agent also gives maximum visibility to managers, providing automated scoring to determine team effectiveness. Dealers only pay a low fixed monthly fee per user.
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“Just as electricity rearchitected factories, unlocking efficiency and profitability gains, AI agents will transform dealerships by rearchitecting how they operate,” said Roumeliotis. “Numa is the force behind the transformation, applying AI agents to unlock a new category in automotive — the AI-native dealership.”
The offerings come after a landmark year for Numa as he company’s AI-native dealership platform has answered over 20 million calls to dealerships. Since 2022, the time an average customer spends interacting with Numa’s AI on phone calls has increased by 20%, indicating improvements in AI and consumers’ comfort with AI technology.
Moreover, Numa’s agents have rescued more than 2.2 million service appointments, saving dealership customers more than $1 billion in repair order revenue.
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The company, which now has 700+ customers including Fox Automotive Group, Jim Shorkey Auto Group, Longo Toyota and Norm Reeves Auto Group, prioritized Dealer Management Systems (DMS) integrations and OEM certifications to ensure Numa works seamlessly with its customers’ systems.
Numa tripled its DMS integrations to cover 90 percent of the market, adding DealerBuilt, PBS Systems, Reynolds and Reynolds and Tekion. Moreover, Numa secured two new OEM certifications with BMW and GM’s In-Market Retail program.
The company will be attending the 2025 NADA Show in New Orleans at booth #7012 to connect with automotive industry executives and dealership leaders to discuss how Numa’s AI agents are transforming dealerships into the AI-native dealerships of the future.