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UID:172139-20260922T163000Z@digitaldealer.com
DTSTAMP:20260806T093255Z
DTSTART:20260922T163000Z
DTEND:20260922T171500Z
SUMMARY:The Profit Map: What 400 Million Conversations Reveal About Fixed Ops Revenue
DESCRIPTION:An analysis of over 400 million customer conversations reveals three profit drivers hiding in plain sight across the fixed ops customer journey. This session breaks down real world numbers and real world actions any dealer can take around appointment upsell capture\, heat case resolution\, and service marketing re-engagement to show where revenue is won and lost at the point of scheduling\, during the visit\, and long after the customer leaves the shop. Walk away with the data that shows what high-performing service departments do differently and the actionable steps to start applying it in your store immediately.\nKey Takeaways:\n\nLearn how to use heat case tracking and resolution techniques to retain customers\nLearn how to use data to create upsell opportunities during appointment scheduling process: phone\, website\, or in person\nLearn how to optimize service marketing re-engagement: identifying where revenue is won and lost at the point of scheduling\, during the visit\, and long after the customer leaves the shop
LOCATION:321
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