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DealerPoint Dealership Attendees
DealerPoint, a Digital Dealer event, is an exceptional way to explore new solutions and vendors for your dealership, connect with your peers, and learn from industry leaders.
Exhibit / Sponsor
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Navigating the Intersection of AI Literacy and Emotional Intelligence: Elevating the Customer Experience in Dealerships
Unless you’ve been under a rock, I’m sure you’re aware of the AI-powered data platforms available today. This kind of data is a critical component for efficient marketing and operational optimization. However, amidst the sea of algorithms and analytics, we must not lose sight of the undeniable truth—people still need people. As Barbra Streisand eloquently […]
Kerrigan Blue Sky Report Details Record-Breaking 2023 Dealership Sales
Kerrigan Advisors just released their 2023 Blue Sky Report that found dealership transactions were up 6% compared to the year before. A total of 397 dealerships were completed and included the third largest transaction in auto retail history—the sale of Kerrigan client Jim Koons Automotive Companies, representing 20 dealerships, to Asbury Automotive Group. Erin Kerrigan, […]
Safeguarding Auto Dealers and Lenders: A Comprehensive Layered Approach to Combat Synthetic Identity Fraud
Fraud in the automotive industry is increasing at an alarming rate, making it one of the hot topics of discussion at the recent annual auto shows. While many fraud attempts are foiled before they happen, fraudsters continue to get more and more sophisticated at finding weak controls they can pass through with automotive dealers and lenders. […]
Enhancing Customer Experience: Innovative Strategies for Auto Dealerships
Customer experience (CX) generally refers to the range of emotions and reactions a potential customer experiences throughout their interactions with a business. In a car dealership, it includes the ease and effectiveness of digital communications and in-person experiences, such as website functionality, online customer service, the showroom’s atmosphere, the staff’s professionalism, and the efficiency of the […]
Group 1, Wolfe Automotive Group, McGovern Auto Group, Hawk Auto: Dealership Sales Roundup
Group 1 Purchases UK’s Inchcape Group 1 Automotive entered into a definitive agreement to acquire the U.K. automotive retailing business and related owned real estate from a subsidiary of Inchcape for approximately $439 million in an all-cash transaction. The transaction is subject to the receipt of approval from the Financial Conduct Authority and is expected to close […]
Spotlight on….. Search Engines MD
As we look to tell the stories about people and the products that support auto dealerships, Digital Dealer is shining the spotlight on companies that help dealers do their job more effectively. We recently interviewed Search Engines MD’s Cody Jerry to hear about his experiences, how to develop a digital strategy, and his views on […]
KBB: New-Vehicle Average Transaction Prices Drop to Two Year Low
It continues to be a buyer’s market for new car customers. An analysis by Kelley Blue Book (KBB) found new-vehicle transaction prices (ATP) in March 2024 were $47,218, down 1% a year ago 5.4% from the market peak in December 2022. S KBB officials cited supply recovery as the most important contributor to recent sales results […]
Lotlinx: Dealers Not Using Analytics to Make Inventory Management, Price-Setting Decisions
Auto dealers are going by their gut rather then using artificial intelligence (AI) tools to make key decisions for their business. At least that is the finding Lotlinx‘s online survey of more than 2,500 automotive dealer professionals during March. The poll found just 12.6% of dealers said they are leveraging sophisticated analytical data to monitor […]
Where Dealers And Lenders See Opportunities In Adopting More Automation For Their Operations
Auto dealers and lenders recognize the need and importance advanced data technology has on their overall operations, as well as in the accuracy of managing transactions and portfolios. Since the pandemic, the integration of artificial intelligence (AI) and advanced data technology has emerged as a competitive strategy for many leading dealers and lenders. In fact, […]
