Dealer OPS & Leadership
Take the Wheel, Gen Z: What Drives the Newest Generation to Engage with Auto Brands
As the automotive industry faces a delicate balance of ensuring short-term profitability while remaining focused on long-term growth through electric vehicles, autonomous technology, and connected services, a new generation has come of age. Generation Z may appear...
NADA Details Where 2023 Advertising Dollars Were Spent
Auto industry advertising dollars continued to rebound from the pandemic in 2023, according to the National Association of Automotive Dealers (NADA). In their 2023 Full Year Report, NADA data found the nation’s 16,835 franchised dealers spent four percent more on...
The Strategic Imperative for Auto Dealers to Prioritize F&I Product Sales & Wealth Building in Challenging Times
In today’s constantly evolving automotive industry, dealerships face the challenge of maximizing revenue amidst fluctuating market conditions and consumer preferences. Particularly in today’s times of economic uncertainty, it becomes paramount for auto retailers to...
EpiCar Partners with EpicVIN to Offer Free Vehicle History Reports for Dealers
EpiCar, an online platform connecting car sellers with dealers, has announced a new partnership with EpicVIN, a trusted provider of vehicle history reports. As part of this collaboration, all car listings on EpiCar will now include complimentary vehicle history...
Digital Dealer Conference & Expo 2024 Registration Now Open
Attendee registration is open for the 2024 Digital Dealer Conference & Expo! Oh, and did you know the show will be at a new venue? That’s right! Digital Dealer will be at MGM Grand, October 8-10, 2024! Digital Dealer Conference & Expo, a 2.5-day event, brings...
Navigating the Intersection of AI Literacy and Emotional Intelligence: Elevating the Customer Experience in Dealerships
Unless you've been under a rock, I'm sure you're aware of the AI-powered data platforms available today. This kind of data is a critical component for efficient marketing and operational optimization. However, amidst the sea of algorithms and analytics, we must not...
Kerrigan Blue Sky Report Details Record-Breaking 2023 Dealership Sales
Kerrigan Advisors just released their 2023 Blue Sky Report that found dealership transactions were up 6% compared to the year before. A total of 397 dealerships were completed and included the third largest transaction in auto retail history—the sale of Kerrigan...
Safeguarding Auto Dealers and Lenders: A Comprehensive Layered Approach to Combat Synthetic Identity Fraud
Fraud in the automotive industry is increasing at an alarming rate, making it one of the hot topics of discussion at the recent annual auto shows. While many fraud attempts are foiled before they happen, fraudsters continue to get more and more sophisticated at...
Enhancing Customer Experience: Innovative Strategies for Auto Dealerships
Customer experience (CX) generally refers to the range of emotions and reactions a potential customer experiences throughout their interactions with a business. In a car dealership, it includes the ease and effectiveness of digital communications and in-person...
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