Customer Experience Excellence

A great experience is key to creating a lasting impression. From outstanding customer service to use of systems for better customer communications to even in-dealer daycare centers dealerships are designing and delivering superior vehicle ownership experiences.

Do you utilize technology and have programs that ensure impactful moments for your customers? Nominate a dealership that demonstrates premium customer experiences.

To be considered, the nominee must:

Be a dealership or dealer group in North America
Have demonstrated a strong commitment to delivering the best customer experience in the service department
Offer multiple examples of superior experiences—online, in-person, service lane, customer waiting room, in-shop
The selected recipient will be honored on April 10, 2018, at Digital Dealer 24 in Orlando, FL, and will be featured in Digital Dealer Magazine.

Winner Receives:

A feature in an upcoming issue of Digital Dealer Magazine
$2,500 toward furthering your efforts in improving the customer experience
Two Xtime announcements to the winner’s customers about the honor and to drive traffic to the dealership