In the Modern Marketing Puzzle, Don’t Lose Focus on the Customer Experience

In the Modern Marketing Puzzle, Don’t Lose Focus on the Customer Experience

I read an interesting study recently in MarketingWeek.com. It found that while marketers believe in the importance of the customer experience, within 2-3 years, that importance will decline due to business growth, transformation, and disruptive technologies. According...
Digital Retailing: Let’s Talk About F&I

Digital Retailing: Let’s Talk About F&I

Conversations about digital retailing in the automotive industry tend to center around two things: customer experience and an increase in sales volume. But some dealers feel that it just leads to decreased margins on the front-end in the “race to the bottom”,...
Digital Dealer