By Anthony Giagnacovo, CEO, CallRevu Missed opportunities in calls make it through to service departments daily. Similarly, there are missed opportunities in the calls that fail to get answered. However, there are steps you can take to better handle these scenarios to...
By Jennie White, Client Solutions Manager, Meta’s Automotive Digital Retail Team In the early 90s, static banner ads launched on the Internet were considered groundbreaking. Today, ads can have rich videos that quickly evolve into interactive augmented reality...
By Erica Cooper, MPFS, Senior Manager of Training Operations, APCO Holdings LLC The passing of the Federal Trade Commission’s (FTC) proposed “Motor Vehicle Dealers Trade Regulation Rule” is imminent. Yet, many auto dealerships still need to prepare managers and...
By Tiffany Peeler, Vice President of Sales & Operations, Proactive Dealer Solutions As many as 52% of dealers report their dealerships are “highly virtual or completely virtual.” But how much preparation does the typical dealership put into building processes and...
By Hugh Roberts, CFP®, Partner/Director, The Rawls Group Will your dealership estate plan of equal backfire? It probably feels good to tell your kids you are treating everyone equally. No one can say, “Mom and Dad loved my sibling more than me,” and everyone should be...
